Our base is in the Kentish Spa town of Royal Tunbridge Wells, with our management team located here as well as in the North West. Our Compliance Consultants are based around the country which gives us the geographical spread and reach to deliver an effective and rapid service where it really counts — in our clients' offices.
The Team
The team is made up of Operations, Research, Technical Consultancy, Marketing and Accountant/Secretariat.
Research provides an important service to both management and clients in monitoring FSA publications, the trade press and specialist compliance publications.
Operations controls the day to day administration of client relationships, client communications and the legal and accounting elements of client contracts. The Technical Consultants provide a valuable service for both Associates and clients through e-mail and telephone helplines. Their background in legal, regulation, insurance company and broker environments gives them a mix of viewpoints invaluable in providing balanced advice.
Our team of Associates are based across the country to ensure they are in close contact with their clients and can deliver an effective and rapid service where it really counts - in our clients' offices. They are all insurance industry professionals, professionally qualified and have a wide range of skills that ensure that the solutions provided are not only compliant but also meet your business needs and, as far as possible, contribute towards your bottom line.
Head Office
- Barry Woodward FCII - Managing Director
- Jennifer Cope BA (Hons), FCII - Research Controller
- Charles Maddocks BA (Hons) ACII, Chartered Insurer - Compliance Consultant and Marketing Manager
- Simon Medwin MA, FCII, FCCA - Senior Technical Consultant
- Neil Williams - Sales & Marketing Manager
- Mervyn Reeves ACIS - Accountant
- Linda Hardy - Operations
- Stewart Stubbs - Technical Consultant
South East
- Bob Goodge - Associate
- Bryan Stewart FCII – Associate
- Leo Timmermans - Associate
- Andy Crane BA (Hons), ACII, Chartered Insurer - Associate
South West
North East
North West & Scotland
East Anglia
Midlands
Northern Home Counties & North London
Northern Ireland
London & South
Barry Woodward FCII (Managing Director)
Barry began his professional career in the Motor Underwriting division of Minster Insurance Company in 1966 and he moved through various appointments rising to the position of Regional Motor Fleet Underwriter, Birmingham.
In 1980 he became Birmingham Branch Manager of The Elizabethan Insurance Company which later became Lombard Insurance Co. Ltd. Barry was responsible for establishing the new Birmingham operations and in 1985 moved to Manchester to take responsibility for this major Branch with 50+ staff.
In 1988 Barry was approached to join Independent Insurance Co. Ltd. as Development Manager, North responsible for the Branch operations in Leeds, Manchester, Newcastle and Birmingham.
Following a period of three years as Head Office Motor Underwriting Manager (1991-1994) he was headhunted to join the new direct operations of the Provincial Insurance Co.: Prospero Direct, as Head of Underwriting & Claims.
In 1995 Barry rejoined Independent again as Development Manager but this time with the additional responsibility for Scotland and the two offices there in Glasgow and Aberdeen.
In 1997 he was appointed Chairman and Managing Director of the award-winning loss adjuster PCS Ltd. This consisted of over 360 professional employees in over 12 offices. He subsequently successfully sold this operation to Royal and Sun Alliance in 2002 before joining ICS in late 2002.
Richard Bruce BA (Hons), FCII (Associate)
Richard started his insurance career in 1969, as a graduate trainee with Eagle Star based at their Norwich Office. There followed a series of Sales and then Branch Manager appointments with spells at Coventry, Rugby and Dover.
In 1987 he was promoted to Sales Manager for the West Midlands and then in 1990 to the role of Manager Financial Insurances and Personal Lines based in Birmingham.
In 1998 there followed a move to Leeds as Building Society and Banking - Account Manager followed in 2001 with the appointment to Client Liaison Manager – Strategic Partnerships. Here he became heavily involved in the roll out of GISC rules to both clients and internally, which pre- empted his subsequent move into compliance.
He was the UK Compliance Manager for Personal Lines. During this period he was also the Zurich Insurance representative on the ABI General Distribution Committee Regulatory Steering Group and he assisted the branch operations by holding regular workshops for partner brokers on the then impending FSA regulation.
Gordon Campbell , ACII (Associate)
Gordon began his career in 1962 with Zurich Insurance Company starting as a trainee in the claims department and rising eventually to become Middlesbrough Branch Manager.
In 1978 he left to join local insurance brokers: Linthorpe Insurance Brokers who later became Willet Ross. Here he rose to the position of General Managerhandling all types of commercial and personal insurance accounts, claims and administration.
This was followed by a brief spell, from 1982 to 1984, as Leeds Branch Manager for the Orion Insurance Company before he was approached to join the Economic Insurance Company/Hafnia. Here he started as Branch Manager before being promoted to Northern Regional Manager responsible for Leeds and Newcastle branch offices and sales development for the North East, North West and Scotland.
Following the closure of the Company in 1992 Gordon joined the Lloyds brokers, Senior Wright where he was responsible for development of the company in the North.
In 2000 he left to rejoin his old Economic colleagues at the Towergate/Folgate Group where he was responsible for the sales of the Masterplan product.
Following the Groups’ decision in 2005 to close Masterplan Gordon joined ICS.
Gordon is a keen football fan, Chairman of Addingham Parish Council and sits as a JP at Bingley Magistrates Court.
Rob Cawthorne, MA (Associate)
Rob Cawthorne’s working career started in 1977 when graduated from Oxford University to join National Westminster Bank’s International Banking Division handling large corporate property accounts. He subsequently spent over 20 years in a variety of roles throughout the Group in the City and New York including graduate recruitment, strategic planning, project management, and internal audit.
Following the purchase of NatWest by Royal Bank of Scotland in 2000 Rob left to join Gloucester-based Ecclesiastical Insurance Group in 2001, initially as Corporate Governance Manager and latterly Head of Legal and Regulatory Services, where he was responsible for ensuring that the Group complied with the wide-ranging external legal and regulatory requirements, especially those of the FSA. In particular Rob developed and managed the continuing relationships with the FSA including ARROW risk assessment and thematic visits, and also two of the leading international credit agencies, Standard & Poor’s and AM Best. Rob was also responsible for implementing the successful Treating Customers Fairly programme in the Group.
He sat on the European Committee of the ABI and Regulations Committee of the Investment and Life Assurance Group. Rob left Ecclesiastical at the end of August 2008 and joined ICS immediately thereafter as an Associate responsible for clients based throughout the South-West of England. Rob is Chair of the Gloucestershire First Urban Economic Advisory Panel.
Jennifer Cope BA (Hons), FCII (Research Controller)
Jennifer is a professional researcher, who has held a variety of specialist underwriting and technical posts in both the UK Provincial general market and the specialist London Market liability area.
Utilising her languages skills in both French and German she became a specialist researcher for European Insurance company merger and acquisition activity, taking part in a number of due diligence exercises.
Her function since joining ICS in January 2003 is to support the technical and operational teams with the provision of regular information about regulatory matters, including changes proposed by FSA and their likely impact on ICS procedures and clients.
Terry Fordham FCII (Associate)
Terry began his insurance career with Guardian Royal Exchange Plc. (GRE) in 1967, initially in their London City Branch underwriting team before moving into the claims department in 1982.
In 1988 he moved into the training area (underwriting and claims processing) of the GRE Service Centre before moving on again into the Central Training Unit in 1989. Here he remained until 1996 when he was promoted into the National Partnerships Division where he eventually rose to the position of Head of Training.
Following the acquisition of the company by AXA, Terry decided to take early retirement and develop his own training consultancy - Learning Matters (UK) Ltd. and here he became an approved training scheme accreditor for GISC and a trainer in GISC regulation as well as a qualified NVQ assessor.
This interest in regulation and its impact in the general insurance market eventually led him to join ICS in late 2003.
Bob Goodge (Associate)
Bob began his insurance career in 1967 when he joined Stewart Wrightson Limited in the City (later to become Willis Corroon Limited) as a professional trainee.
Between 1967 and 1987 Bob held various directorships and:
- managed the risk and insurance requirements of major industrial and commercial clients;
- developed and managed captive management companies in the UK and overseas;
- implemented company-wide computer systems;
- led a trading subsidiary specialising in the provision of insurance and facultative reinsurance services, risk financing, risk management, and captive management services to a worldwide client base.
In 1987 Bob became a director of Willis Corroon Limited where, as Operations Director, he was responsible for the UK's commercial and personal lines working practices and I.T.
In 1995 Bob set up his own consulting company Logical Alternative specialising in the support of businesses in the financial, professional, consulting and service sectors. Assignments have included:
- project management, strategic and operational reviews, business continuity and disaster recovery planning;
- the determination, documentation, deployment and registration of management systems to the requirements of ISO 9001:2000 for Claims Managers, Insurance Brokers, Underwriting Agents and Lloyd's syndicates;
- advice and support in connection with GISC and FSA regulation.
As an internationally certificated QMS 2000 Lead Auditor, Bob conducts ISO 9001:2000 audits across the insurance sector for one the world's leading certification bodies.
We are delighted that Bob has joined our team and is able to add substantially to the breadth and depth of the general insurance broking experience available to our ICS clients.
Kevan Gough BA (Hons) FCII, ACoL (Associate)
Kevan's career began in 1980 when he joined Sun Alliance Insurance Group as a professional trainee, initially in the underwriting unit of the property and packages business area.
In 1985 he moved across into the role of Sales Development Manager, West Midlands before being promoted in 1990 to Senior Sales Development Manager, Birmingham City.
Following the merger with the Royal Kevan was promoted to become Sales and Underwriting Manager responsible for a team of 32 staff dealing with both National and Provincial Brokers.
In 1999 he moved on to become Sales and Marketing Manager for the RSA's new SME specialist product "Enterprise" establishing the Company's first product focused call centre.
From here he moved into a number of internal consultancy roles reporting on such diverse areas as change management within the main commercial insurances division through to e.Business strategy.
In 2002 he established his own consultancy, Kevan Gough Consultancy Ltd., and has been involved in a number of projects including the establishment of a call centre in Hyderabad and the recruitment and training of a new national sales team for a medical charity.
Kevan continues with his work at the University of Central England where he is a lecturer in Business Ethics and Change Management.
Kevan was elected as the Chairman of the Midlands Region of the Compliance Institute and accepted a position as non-executive director of the main board earlier in 2007.
Kevan joined the ICS team in October 2003.
Barry Hammond ACII (Associate)
Barry joined ICS in early 2004 from Robin Wood Associates, another general insurance compliance consultancy, and in addition is running his own general insurance broking consultancy and the newly announced "Compliance Clearing House".
He has spent 39 years in general insurance broking with Hoggs (now Aon), Willis and Sedgwicks (now Marsh). He has held posts for these Companies up to Country Board level in the UK and in Australia including seven years as MD of E.J.Welton & Co.Ltd., Willis's wholly owned Lloyds subsidiary and the largest wholesale leisure and Affinity Schemes broker at Lloyds.
Barry is an active member of the British Insurance Brokers Association, a member of the GISC Working Party on Travel and Tour Operators, a member of an organisation advising brokers on Training and Competence and a speaker on the risks of broker mergers. He is also a member of BILA and an Expert witness on general insurance cases.
Michael Hanson FCII (Senior Associate)
Mike began his insurance career in 1978 with Royal Insurance as a trainee underwriter before joining a commercial insurance broker specialising in large corporate risks in 1985.
He returned to the Company market in 1987 when he was headhunted to join Independent Insurance Co. Ltd. where he took a number of senior sales roles both in London and the Regions becoming Midlands Regional Manager, responsible for five major Branch offices in Birmingham, Cardiff, Bristol, Reading and Leicester.
In 2000, Mike was put in charge of Independent's e-Business subsidiaries, subsequently sold to AXA insurance, and has provided consultancy services to a number of these businesses.
Mike joined ICS in early 2003.
Charles Maddocks BA (Hons), ACII, Chartered Insurer. (Compliance Consultant and Marketing Manager)
Whilst Charles began his career in insurance in 1972 on the Royal graduate Management development programme he moved out of the industry into Building Society Management with the Alliance Building Society in 1976.
Here he qualified as an Associate of the Chartered Building Societies Institute as well as becoming an evening lecturer in Building Society Law.
In 1984 he became Training Manager for Alliance before moving to become Branch Manager for Gateway Building Society from 1985-1986.
In 1986 he rejoined the insurance industry as Sales Manager, Financial Markets for London & Edinburgh Insurance Co.Ltd. He remained in this role until 1994 when he was promoted to Sales & Marketing Manager, Affinity Group Operations.
Following the acquisition by Norwich Union he moved into the Corporate Partnerships Division on the sales and marketing side in the role of Delivery Manager. Here he was responsible for providing a full range of services to NU's corporate clients (those with income to NU of over £100M) including the provision of advice on general insurance regulatory requirements.
Charles joined the team at ICS in autumn 2003 and took on additional responsibilities as Marketing Manager from November 2004.
Simon Medwin MA, FCII, FCCA (Senior Technical Consultant)
In 1973, having gained a 1st class honours degree from Cambridge, Simon began his career in Accountancy working as a trainee for Rank Hovis McDougall. He moved from here to ITT Components Group and then on to Dresser Wayne Europe as Financial Accountant.
In 1979 he moved on to Satchwell Control Systems as Group Financial Accountant before moving on again in 1983 to Van Nostrand Reinhold.
In 1986 Simon moved into the insurance industry as Partnership Accountant for Lawrence Insurance Group - life, pensions and general insurance brokers, where he remained until the end of 2003 by which time he had attained the position of Senior Partner and was fully responsible for the Groups FSA compliance.
During his time at Lawrence Insurance Group Simon developed his insurance knowledge and additionally held the post of President of the Tunbridge Wells Chartered Insurance Institute during the CII‚s centenary year.
Mervyn Reeves ACIS (Accountant)
Mervyn has since 1962 built a career in management accounting, audit and secretarial work. He has gained professional experience working with such companies as Amoco (Management Accountant), Brooke Bond (Systems Auditor) and MS Instruments plc (Company Accountant).
In 1988, Mervyn was Head of Finance at MCCH Society Ltd, which was involved in care in the community, working with an £8m budget and 500 staff. In 1997, he took up a position as Finance Manager with Dial-A-Ride, a registered charity.
Mervyn joined ICS in late 2003 as Company Secretary and Accountant.
Bryan Stewart FCII – (Associate)
Bryan has over 40 years experience in the general insurance industry having started his career in 1962 in the Head Office Claims Department of Royal Exchange (later becoming Guardian Royal Exchange).
In 1984 he joined Lombard General Insurance Company as UK Claims Manager and left in 1990 to take up the appointment as Head of Claims for the Solicitors Indemnity Fund.
He remained in this position until being headhunted back to Lombard in 1998 as Head of Claims moving on to become Head of Corporate Claims for the Group following the merger in 1999 when the company became Groupama. He was promoted to his current role of Group Compliance Officer in May 2000.
Bryan was a member of the Board of the Motor Insurers Bureau (Director of Audit) and was also a member of the Board of Motor Insurers’ Information Centre. He has been an honorary lecturer at the CII Training Centre and has lectured on such topics as:
- Regulatory regimes and the general insurance approach
- Governance and monitoring of outsourced functions under the FSA
- Insurance fraud, money laundering and financial crime
- Compliance and internal audit roles and responsibilities
Stewart Stubbs - Technical Consultant
Following a career in underwriting and operations management with a leading composite insurer, Stewart has spent over 11 years with Forester Financial Services, most recently as Compliance Auditor. In this role Stewart was involved in conducting audits to ensure brokers’ compliance with FSA regulation.
Stewart Joined ICS in December 2005
Leo Timmermans (Associate)
Leo has a professional background in Organisation & Methods, having started as an analyst with Decca in 1969. Subsequent appointments in this field were with NAAFI and Hardys Furnishers Ltd before 1980 when he moved into insurance and joined British Reserve Insurance Co.
In 1990, Leo joined London & Edinburgh Insurance, now Norwich Union, where he undertook a number of senior management roles in the Extended Warranty and Creditor division, before finally being promoted to Head of Account Management, concentrating particularly on the support for the major Building Society relationships of the insurer.
Andrew Crane, BA (Hons), ACII, Chartered Insurer. (Associate)
Andy’s insurance career began in 1979 as graduate trainee with Sun Alliance, working in the Property, Casualty, Motor and Financial Risk units before moving to Nottingham in 1982 as Key Account Manager with responsibility for a range of broker accounts.
In 1984 he was seconded to Sun Alliance’s agency in Jeddah, Al-Alamiya, as Account Executive responsible for direct servicing and development of new commercial and personal client accounts.
Returning in 1986, as Sales Development Manager, West Midlands, Andy was promoted in 1987 to Senior Sales Development Manager, Birmingham City, covering national and regional brokers.
In 1991 Andy was moved to London as Portfolio Manager SME Packages for Europe, leading 12 regional development underwriters.
Andy joined the Independent Insurance Corporate Solutions unit in 1994 developing large risk managed clients with a panel of national brokers, moving in 1995 to Regional Sales Manager, South East, to lead a team of Broker Account Managers, as well as personal responsibility for major brokers
In 1996 he returned to Royal & Sun Alliance as Commercial Development Manager for Latin America, moving back to Europe to lead a team of 8 Sales Directors, ultimately becoming European and UK Strategic Business Manager for National Brokers.
Moving to internal consultancy roles, Andy led a variety of projects, including:
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Restructuring commissions, installment plans and broker business deals
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Implementing new sales processes, disciplines and pipelines
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Delivering a new claims system to 385 handlers in 5 sites across the UK
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Developing of technical underwriting, claims and actuarial talent
Andy has a BA in Modern Languages (French & German), speaks Spanish, and is project management qualified as a PRINCE2 and MSP Practitioner. He is committed to people development through Coaching and Mentoring, and has acted as a Career Academy Mentor with disadvantaged 6th form students in London. Andy lives in Tunbridge Wells and joined ICS in October 2007.
Philip Watson FCII (Associate)
Philip began his career with Royal Insurance, in 1967 as an Inspector. He was then appointed to the staff of John Swire and seconded to Taikoo Royal Insurance, a j-v between Royal Insurance and John Swire in Hong Kong, handling in-house business for a group employing over 10,000 staff in Hong Kong, including airport and maritime risk.
From 1983-89, Philip was Managing Director of Allianz Cornhill Insurance (Far East) in Hong Kong, which he developed into a profitable business within three years of inception.
In 1989, on returning to the UK, he was appointed UK Agency Manager for Cornhill Insurance PLC and subsequently Branch Manager at Luton.
From 1995 to 2000, Philip was Managing Director of John Charcol Insurance Brokers.
While in this post, he developed a small delegated authority scheme into a national broking operation maximising business opportunity within the group and nationwide.
From 2000 to 2003, Philip was an Associate Director of The Travel Protection Group plc
Since 2003, Philip has been working as a Consultant advising brokerages in becoming compliant with the FSA requirements for 2005, including training, seminars and ongoing assistance.