ICS has recognised the benefits offered to today’s customer facing businesses by the effective use of call recording. We have therefore teamed up with Next Replay to provide a cost-effective system that is quick to set up, provides easy access to recordings and call statistics and can save your company time and money and maximise sales potential.
ICS Call Recording Service
THE NEED
In today’s competitive and increasingly litigious business environment, the value of voice recording has never been so beneficial. Your need for voice recording may be one or all of these: compliance purposes, to protect against unreasonable customer claims, to improve customer service, to train staff or to monitor sales campaigns. Whichever it is, we believe Next Replay is the most effective solution available.
QUICK TO SET UP
You can have full recording control of all your incoming and outgoing calls within a few days - covering all your business locations. It’s not even necessary for an engineer to enter your premises, because this service operates through the existing telephone network.
IT’S AFFORDABLE
Now, with Next Replay, it’s affordably available to businesses of all sizes - with no capital equipment or expenditure involved, completely outsourced and simple to use.
EASY TO RETRIEVE CALLS
Once set up, you can find and replay calls easily through our user website - selecting them by time period, originating phone numbers or other search criteria. You can save them on your computer, email them or burn them onto CD to play in the car if you want.
INFORMATION & STATISTICS TOO
Next Replay also gives you clearly tabulated call records and statistics, instantly accessible via the website too – ALL as part of the service.
HOW NEXT REPLAY WORKS
You area allocated a non-geographic phone number for all your calls or just your sales calls. The service is provided by routing all your calls via Opal Telecom (part of the Carphone Warehouse group), giving you the benefit of Opal’s enormous software and hardware investment in this exceptional voice recording technology.
CALL RECORDING CAN PROVIDE VALUABLE BENEFITS IN THE FOLLOWING AREAS:
- Treating Customers Fairly
- Training
- Business Continuity
- Reduced call costs – outbound usually less or similar to BT through bulk buying
- Improved call management
- Reduced call times
- Sales calls routed to your best sales people
For more information, call us on 01892 539600 or visit
www.insurancecompliance.co.uk